Management Services

Burton Carol Management offers a wide range of property management and consulting services for owners of investment property.

As a full service property management company, we believe that our commitment to meeting the needs of each property is unequaled in the industry.

Every property is unique, and we pride ourselves on developing and implementing a management plan that is best suited for each property management assignment that we endeavor to undertake.

“Show us a broken property and we will show you a broken staff.”
That has been a core belief of ours for as long as we have been managing properties. It is our primary job and commitment to create and maintain a work environment that promotes a team approach to deliver caring and dedicated service to the residents of each property. Caring people with the right attitude are able to deliver positive results. It is a simple formula for success that we deliver on properties that we manage. The following is a brief description of the management services that we provide:

Property Assessment. We make a full assessment of the current state of affairs of any new property we manage and continuously re-evaluate that on an ongoing basis. This includes a full review of the physical facilities by our in-house licensed contractors as well as an evaluation of the on-site staff and the services they deliver. We learn about the asset and the people that run it before we make changes that we feel will optimize operations and improve the bottom line. Where possible, we believe in re-education before elimination, always setting goals and performance criteria while constantly measuring results.

A very qualified and experienced Regional Property Manager directs and supervises all on-site leasing, housekeeping and maintenance activities. The Regional Property Manager is directed by and reports to our Director of Property Operations and our Chief Operating Officer.

We have tremendous in-house resources at our disposal; including contractors, legal services, accounting, quality assurance, bidding and IT. We also have established relationships with outside contractors and vendors to complete any job on the property.

Our management services include:

  • Administration of Leases (rent collections, monitoring delinquencies, eviction processing);
  • Marketing Services (leasing expertise, professional training, call center and call monitoring availability);
  • Administration of Operations (engage all contracting, negotiate and pay all approved expenses for all contracting services, utilities and other operating expenses);
  • Complete project management and general contracting services to include development of job scope with competitive bids along with total management for quality control to include all facets of modernization, rehabilitation, new construction, as well as fire, flood and natural disaster restoration jobs of any size;
  • Human Resources (payroll and benefits administration, workers compensation, hire, train, discipline and/or discharge all employees performing services at the property. All employees remain employees of the property);
  • Accounting and Financial Services (supply monthly financial statements and other reports as requested, budgeting and comparisons, review and update insurance coverage, state of the art web based management software providing full transparency of all information on a timely basis).
  • Quality Assurance Program. A dedicated quality assurance officer conducts random and follow-up vacancy and quality audits on each property to assure veracity, accountability and consistency in all company operations. This person works directly with management and staff to make sure the attention to detail of clean, well-maintained properties is paramount. Reports to Director of Properties and Chief Operating Officer.

Burton Carol Management is an Equal Housing Opportunity company, and, therefore, always complies with the Fair Housing Act and other applicable federal, state and local anti-discrimination laws. The Fair Housing Act prohibits discrimination in housing because of race, color, creed, national origin, religion, gender, sexual orientation, familial status or disability, or status as a covered veteran.

All apartment communities identified on this site are subject to the Fair Housing Act. Burton Carol Management will not knowingly permit or allow any discriminatory conduct in the rental of its properties that violates applicable law.

We would sincerely appreciate the opportunity to discuss our management services with you. We can design a program that meets your needs and will deliver the results you are looking for on your property.

Please contact COO Joy Anzalone at 216-464-5130 or for an appointment.





Parkside Towers - Strongsville, OH
Home is where the heart is and you will love Parkside Towers. This community stands majestically proud, surrounding itself in the beauty of the metro parks. Converse with nature and enjoy the lovely picnic area or take a stroll though the wooded paths.

This community offers you such a variety of distinctive floorplans from a studio, one bedroom, two bedrooms or oversize three bedrooms.

You have so many choices from colorful accent walls, wood floors, glamour bathrooms and huge walk-in closets there is something for everyone at Parkside Towers.

All it takes is just one look and you will fall in love with this premier community! The finest location in Strongsville, with shopping, fine dining and the interstate only minutes away.

Ridgewood House - Parma, OH
This community sparkles like a fine diamond! Designed to exceed your expectations, with exceptionally large rooms, dine in kitchens and designer touches these apartments are the perfect place to call home.

Exceptional floorplans offer you a choice that will suit your needs from a studio, one bedroom or two bedrooms. With superb amenities, you can enjoy a nightly swim in the indoor heated swimming pool or a quick work out in the attached fitness center. A party room is just waiting for you to invite the festivities.

The possibilities are endless when you call Ridgewood House home! The finest location in Parma, with shopping, dining and the interstate only minutes away.

Fir Hill Towers - Akron, OH
Enjoy the convenience and prestige of hi-rise living at Fir Hill Towers. This most special community is centrally located within walking distance of downtown and in the hub of the University of Akron campus.

Marine Towers West - Lakewood, OH
Live in luxury at Marine Towers West. This prestigious Gold Coast community has spectacular views of Lake Erie and the downtown skyline. You’ll be amazed and awed when you step into our extra spacious suites.

Minutes from downtown, Marine Towers West offers luxury on the lake at its finest. This is truly one of Cleveland’s premier apartment communities!

Ravenswood - Stow, OH
Ravenswood Apartments and Townhomes was created for those who know what they want out of life with all the convenience of professional management, yet the independence of “home living”.